Cancellation & Refund Policy
Effective Date: January 1, 2026
Company Name: Ehoolts Ltd
Contact Email: info@ehoolts.com
1. General Principles
All tour products offered by Ehoolts Ltd are subject to specific cancellation and refund conditions based on the product type (individual, group, or custom tours) and the timing of the cancellation request. The cancellation date is determined by the date and time Ehoolts Ltd receives written notice via email at info@ehoolts.com.
2. Standard Cancellation Fee Schedule
Unless otherwise specified on the product page, the following standard refund rates apply based on the number of days prior to the tour departure date:
| |
30+ days prior to departure | 100% Refund (minus a bank fee) |
15 – 29 days prior to departure | |
8 – 14 days prior to departure | |
3 – 7 days prior to departure | |
Within 48 hours or No-show | |
Note: "Non-Refundable Fees" such as enrollment fees, travel insurance premiums, and specific booking deposits are excluded from refunds at all times.
3. Group and Custom Tour Cancellations
Group Size Adjustments: If your group size decreases prior to departure, Ehoolts Ltd reserves the right to adjust the per-person price accordingly.
Custom Itineraries: Custom tour planning fees are non-refundable once the consultation or planning process has begun.
4. Force Majeure & Company-Initiated Cancellations
Safety First: Ehoolts Ltd reserves the right to cancel or withdraw any itinerary if conditions (weather, natural disasters, or political unrest) endanger the health or safety of travelers.
Company Cancellation: In the rare event that Ehoolts Ltd must cancel a tour due to insufficient enrollment or unforeseen circumstances, travelers will receive a 100% refund or a credit for a future trip.
Limitations: The company is not responsible for external costs incurred by guests, such as non-refundable airline tickets or visa fees.
5. Refund Process
Request: All refund requests must be sent to info@ehoolts.com.
Verification: Refunds are processed back to the original form of payment.
Timeline: Please allow 3–5 weeks for the refund to be processed and reflected in your account, depending on your financial institution.
6. Traveler Responsibility
No refunds or reductions will be made for services (meals, sightseeing, transport) included in the tour price that are not utilized by the traveler due to personal reasons.
Insurance Recommendation: To protect against personal emergencies (e.g., medical issues or family emergencies), we strongly recommend purchasing comprehensive Travel Insurance.
