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Privacy Policy

  • Effective Date: January 1, 2026

  • Company Name: EHOO LTS Co., Ltd.

  • Contact Email: info@ehoolts.com

Article 1: Information We Collect

We collect the following personal information for the purposes of registration, booking, payment, customer support, and tour safety management:

  • Required Information: Name, email, mobile number, payment details, booking information.

  • Optional Information: Date of birth, nationality, emergency contact, travel preferences.

  • Conditional Information: For safety reasons, we may collect limited health information (e.g., pregnancy, heart conditions) prior to physical activity-based tours.

Article 2: Purpose of Collection and Use

Collected personal information is used for the following purposes:

  1. Booking, payment, and issuing confirmation documents.

  2. Identity verification and customer communication.

  3. Handling refunds and schedule modifications.

  4. Assessing health conditions for tour eligibility.

  5. Statistical analysis and customized service recommendations.

  6. Legal compliance and dispute resolution.

Article 3: Retention and Usage Period

Personal data is destroyed without delay after the purpose is fulfilled. However, it may be retained for the following legal and operational periods:

  • Contracts and cancellations: 5 years.

  • Payments and service: 5 years.

  • ​Complaints, refund claims, and disputes: 3 years.

Article 4: Third-Party Disclosure

Personal information may be shared with third parties only in the following cases:

  1. Shared with partners (e.g., hotels, transportation, activity providers) for booking fulfillment.

  2. Shared with Online Travel Agencies (OTAs) when the booking is made through them.

  3. ​When legally required by courts or government authorities.

Article 5: Outsourcing of Processing

Ehoolts Ltd may outsource the following tasks to trusted external service providers:

  • Payment processors: (e.g., Eximbay, Toss, Inicis).

  • ​SMS and email notification providers.

Article 6: Data Use for Refund Requests

For refund processing, additional information such as account or card details may be collected. This data will be used solely for refunds and deleted immediately after completion.

Article 7: User Rights and Access

You have the right to access, correct, delete, or suspend processing of your data at any time. Requests may be submitted via email at info@ehoolts.com or through customer service.

Article 8: Data Protection Measures

We take the following measures to protect your data:

  • SSL encrypted communication.

  • Access control and audit trails.

  • ​Regular backups and security checks.

Article 9: Use of Cookies

We use cookies to enhance user experience. Users may disable cookies via browser settings.

Article 10: Notification of Changes

Changes to this policy will be announced at least 7 days in advance, and significant changes will be notified at least 30 days prior.

Article 11: Consent for Marketing Use

We will send marketing communications such as promotions, discounts, and review requests only with the user's explicit consent. Consent is voluntary and may be withdrawn at any time.

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